Accessible psychological support
ACCESSING OUR
SERVICES
Booking a session with Kindred Steps is easy, with a range of schemes in place to help those who would otherwise find it challenging to get support. We also offer a Telehealth service for people in remote locations or who may struggle to access our services.
FEES, POLICIES AND REBATES
01
CLINICAL PSYCHOLOGY FEES
All clinical psychology sessions cost $200.00 and last 50-60 minutes
Fees are payable on the day of your session
Payment can be in cash or by credit or debit card
02
SESSION OPTIONS
In-person sessions
Telehealth Video online (web-based) sessions – please note, this is not a suitable option for clients experiencing acute crisis, suicidal thoughts or serious mental health issues
Phone sessions – as requested
03
CANCELLATION POLICY
Please provide us with 48 hours’ notice if you are unable to attend your appointment as we often have people on our waitlist that would benefit from your session time if you can’t attend
We will send an SMS reminder 48 hours prior to your appointment and request confirmation at that time
04
MEDICARE REBATES
If you bring with you a Mental Health Care plan from your GP, then you are eligible to receive a Medicare Rebate of $137.05 per session for up to 10 sessions over a 12-month period
05
PRIVATE HEALTH
If you are using your Private Health Insurance to access rebates towards your sessions, you do not need a referral from your GP and can simply give us a call to book in
Each health fund is different, so please check with your Provider to see what your cover entitles you to
Please note: you cannot use your private health insurance ancillary cover to top up the Medicare rebates. You need to decide if you will either use Medicare (if eligible) or your private health insurance for any psychological services you receive
06
NDIS
The National Disability Insurance Scheme (NDIS) is a new way of providing support for Australian Citizens and Residents with disability, their families and carers. Accessing psychological therapy and counselling as well as neuropsychological assessment through the NDIS will ensure that you receive the support that is best tailored for your needs
Kindred Steps offers psychological counselling and other psychology services for NDIS participants with a current plan. You are welcome to email a copy of your plan to us so that we can better understand your support levels and needs
07
INSURANCE, CTP AND WORKER’S COMPENSATION
Kindred Steps provides psychological services for treatments paid by Insurance for Adjustment to Injury and/or Return to Work issues
We are, most of the time, able to directly invoice these third parties, ensuring there are no out-of-pocket costs for you. In order to do this, we need you to provide us with confirmation that your claim has been approved and is inclusive of Psychological Services prior to your initial session
08
TELEHEALTH
We offer psychological services via Telehealth to all our clients, with some located internationally
Telehealth enables ready access to our clients who live in rural or remote locations, those who can’t attend a physical location due to work, or who have specific disabilities that impact on their capacity to access mental health services
Based on your referral type, you might also be eligible to receive a Medicare rebate on your Telehealth sessions
ABOUT US
Kindred Steps is a clinical psychology practice located in Northern NSW that is dedicated to working with the imprints of your trauma on your mind, body and soul. We take a holistic approach, integrating multiple powerful, evidence-based trauma treatment therapies including EMDR, Attachment Therapy, Embodied, Process-oriented therapies and neuropsychology so that therapy is totally client-centred and optimally effective.